Help & FAQ
These answers are summaries. The Terms and Refund Policy (Korean version) are the reference.
Coins
What are coins for?
Coins start games that have a price and let you continue after a game over. Many games are free to start. Coins can't be exchanged for cash, transferred, gifted or merged between users.
More: Terms, Art. 5
Paid coins vs. free coins?
Paid coins are bought in the shop. Free coins are welcome coins (once per account — the amount is shown in the shop), special rewards (once per event when you visit during it), attendance coins (3 per day, KST midnight) and purchase bonuses. The top of the screen shows the total; Shop → Purchase history shows the breakdown. The server balance is the reference.
More: Refund Policy
Which coins are used first?
Free coins first, then paid coins. Within each kind, coins closest to expiry are used first so they don't expire.
More: Refund Policy
Do coins expire?
From 2026-10-22, paid coins and their bonus coins can be used or refunded within 1 year of payment and expire after that. Purchase history shows each purchase's expiry date.
More: Terms, Art. 5-2
Buying & refunds
How do I buy coins?
Only logged-in members can buy coins, in fixed packs from the coin changer in the lobby or the coin shop page. Custom amounts aren't allowed and a single payment is at most KRW 100,000. Payments go through our payment provider and coins are added once the server confirms the payment.
More: Refund Policy
How do I get a refund?
- Open Shop → Purchase history and press Request refund on the order.
- Instant refund: within 7 days of payment, if that purchase's paid and bonus coins are all unused. Other cases are reviewed by our team.
- Only unused paid coins are refundable; free and bonus coins are not. Refunds go back to the original payment method, within 1 year of payment.
- Deleting your account removes all coins — request refunds before deleting.
More: Refund Policy
Minors
A minor paid without a guardian's consent. Can it be canceled?
Yes. The minor or the legal guardian can cancel it: choose No guardian consent when requesting a refund. Guardians who can't log in can email official@oraksilo.com with the order number, relationship and contact details. Unused paid coins are refunded in full.
More: Refund Policy
Can teens buy coins?
Korean members under 19 have a monthly purchase limit of KRW 70,000, reset on the 1st of each month (KST).
More: Refund Policy
Can children sign up?
Below the age of digital consent in your country (14 in Korea) you can't create an account, but you can keep playing as a guest.
More: Terms, Art. 4
What is the age rating icon?
Game details and the game start screen show the game's age rating (All ages, 12+, 15+, Adults only) and rating number. Adults-only games can be started only by adult members — not by guests or teen members.
Account
Do I need to log in? (guest)
No — you can play as a guest. Guest coins and records live in this browser (cookie) only; clearing cookies or switching devices won't carry them over.
More: Terms, Art. 2
How do I log in?
Log in with Google or Kakao. The first time, you enter your birth year/month and country once; we store only an age band, not your birth date. Your current guest becomes the member, keeping its coins and records.
More: Terms, Art. 4 · Privacy Policy
I switched devices. What about my coins and records?
Log in with the same account and everything in your account is there. Coins a guest earned on the new device are not moved to your account — only that device's scores are. Accounts can't be merged.
More: Terms, Art. 4
What happens if I delete my account?
Coins, Claw Tokens and cosmetics are removed permanently and your ranking name becomes "???". You can sign up again with the same login, but no welcome coins are given for 1 year.
More: Terms, Art. 8
Claw Tokens & cosmetics
What are Claw Tokens?
Free rewards for clearing games and other goals shown on screen. They are not sold, have no cash value and can't be exchanged with coins or transferred. They are used only to unlock character cosmetics you choose at the lobby prize machine (not random). Some games also award special cosmetics on clear.
More: Terms, Art. 5-3
Rankings
How do I get on the ranking?
After a game, enter a name (up to 8 characters). Offensive names are rejected or hidden.
More: Terms, Art. 6
My score isn't on the ranking.
Records that look abnormal (for example a very high score in a very short game) are held automatically and reviewed by our team before they appear, or not. Multiplayer results and games without rankings don't appear on rankings.
More: Terms, Art. 7
Multiplayer
Can I play with friends?
On a multiplayer game's detail screen choose Quick match, Create room or Join with code; rooms have an invite link. Starting a multiplayer game is free. Other players see your display name, country and connection status; interaction is limited to emotes (no chat). Results are not ranked.
More: Terms, Art. 6-2
Contact
How do I contact you?
Email official@oraksilo.com. For payment questions please include the order number (Shop → Purchase history).
More: Business information
Can I submit a game I made?
Yes. Members aged 19+ can register and submit games in the developer portal. You can also open it from the cabinet in the arcade's "Submit Your Game" corner.