Paid Services (Refund) Policy

Upcoming revision: this document will be revised from 2026-11-16. Until then, the current text below applies. Preview the revised text

Full English translation is in progress. The Korean version is the reference text. Summary:

Paid coins are bought in fixed packs (no custom amounts), at most KRW 100,000 per payment. They are used to continue games (1 coin per continue).
From 2026-10-22: paid coins and their bonus coins can be used or refunded within 1 year of payment and expire after that. Refunds go back to the original payment method. Coins cannot be transferred.
Coins are split into paid coins (purchased) and free coins (welcome, attendance, purchase bonuses). When you spend coins, free coins are used first.
Withdrawal and refunds cover unused paid coins only. Free and bonus coins are not refundable.
Instant refund: within 7 days of payment, if you still hold at least that purchase's paid coins and its bonus coins. Request it in Coin Shop → Purchase history.
Other cases (over 7 days, partly used, bonus used) are reviewed by our team. If bonus coins were used: refund = amount paid − (bonus coins used × coin unit price), where unit price = amount paid ÷ paid coins.
Minors: a purchase made without a legal guardian's consent can be canceled by the minor or the guardian — choose “No guardian consent” when requesting a refund. Unused paid coins are refunded in full; used coins are handled case by case. Documents are requested only if needed.
Korean teen members (under 19) have a monthly purchase limit of KRW 70,000, reset on the 1st of each month (KST).
Chargebacks: coins from that payment are taken back (down to 0) and payments may be blocked.
Deleting your account removes all coins. Please request refunds before deleting.
From 2026-11-01 — purchases outside Korea (Xsolla): to cancel or refund coins bought through Xsolla, contact Xsolla customer support as shown on your payment receipt. If you contact us, we will direct you to Xsolla. When a refund is made, the paid coins and bonus coins from that purchase are taken back.